Customer Service Operations Leader

Transdev North America; Tinley Park (IL); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Vacation: minimum two weeks

Sick days: 5 days

Holidays: 12 days (8 standard, 4 float

401(k) retirement plan

Medical, dental, vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America is seeking a Customer Service Manager in Tinley Park, IL to lead the day-to-day Customer Service operations and guide staff toward delivering exceptional service. You will monitor agent performance, adjust staffing, and align team actions with corporate standards.

The role requires a strong focus on customer-first results, problem-solving, and effective communication. A flexible schedule and DEA/ADA awareness are important as you manage a diverse team.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of three years of supervisory experience.
• Strong customer service delivery, problem-solving and decision-making skills.
• Excellent communication and negotiation abilities; ability to influence without authority.

Responsibilities

• Oversee day-to-day operations of the Customer Service department.
• Monitor agent activities and adjust staffing as needed.
• Direct employees to ensure excellent customer service.
• Ensure compliance with company and Metro policies and meet task deadlines.
• Uphold quality in customer service and drive a 'Customer First' mindset.
• Communicate with internal and external customers via phone, email, or written correspondence.

Skills

Customer service

Problem-solving

Decision-making

Communication

Negotiation

Time management

Multitasking

Influence without authority

ADA knowledge

Education

High school diploma or equivalent

Three years supervisory experience

Tools

Trapeze scheduling software

Job description

Transdev North America is seeking a Customer Service Manager in Tinley Park, IL to lead the day-to-day Customer Service operations and guide staff toward delivering exceptional service. You will monitor agent performance, adjust staffing, and align team actions with corporate standards.

The role requires a strong focus on customer-first results, problem-solving, and effective communication. A flexible schedule and DEA/ADA awareness are important as you manage a diverse team.