Customer Service Manager: Lead & Elevate Support Team

Transdev; Tinley Park (IL); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Vacation time

Sick days

Holidays

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Transdev in Tinley Park, IL is seeking a Customer Service Manager to oversee day-to-day operations and guide the in-house team to deliver excellent service. You will monitor agents, adjust staffing, and ensure compliance with policies while driving customer satisfaction across all touchpoints.

The role requires strong leadership, problem solving, and effective communication. It offers competitive pay and standard benefits with a focus on reliability and customer-first service.

Qualifications

• Minimum 3 years of supervisory experience.
• Strong customer service delivery and problem-solving skills.
• Excellent communication and negotiation abilities.
• Knowledge of ADA service requirements.
• Willingness to work a flexible schedule including weekends.
• Familiarity with Trapeze scheduling software.
• Subject to drug testing.

Responsibilities

• Oversee day-to-day operations of the customer service department.
• Monitor agent activities and adjust staffing as needed.
• Direct employees to ensure reliable customer service.
• Maintain a Customer First focus with urgency and integrity.
• Communicate with customers and clients via phone, email, or written correspondence.

Skills

Supervisory experience

Customer service

Communication skills

Problem solving

ADA knowledge

Flexible schedule

Ability to influence

Education

High school diploma or equivalent

Tools

Trapeze scheduling software

Job description

Transdev in Tinley Park, IL is seeking a Customer Service Manager to oversee day-to-day operations and guide the in-house team to deliver excellent service. You will monitor agents, adjust staffing, and ensure compliance with policies while driving customer satisfaction across all touchpoints.

The role requires strong leadership, problem solving, and effective communication. It offers competitive pay and standard benefits with a focus on reliability and customer-first service.