Customer Service & Operations Leader

Carpenter Technology Corporation; Reading (Berks County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with company contributions

Medical, dental, vision coverage

Job summary

A leading alloy producer in Reading, United States is seeking an experienced operations manager to oversee and enhance business processes. This role focuses on improving customer satisfaction and operational efficiency while leading team efforts and developing inter-departmental relationships. Candidates should have at least 4 years of account management experience, with a preference for those with people management skills. The position offers a comprehensive benefits package, including medical and 401k options.

Qualifications

• 4 years of account management experience required.
• Minimum of 2 years of people management preferred.

Responsibilities

• Manage and improve operations and business processes.
• Lead and enhance support services for customer satisfaction.
• Develop relationships with various departments to achieve business objectives.
• Create a positive and team-oriented work environment.

Skills

Team leadership

Customer relationship management

Problem-solving

Operational efficiency

Education

High School diploma

Two to Four-year degree preferred

Job description

A leading alloy producer in Reading, United States is seeking an experienced operations manager to oversee and enhance business processes. This role focuses on improving customer satisfaction and operational efficiency while leading team efforts and developing inter-departmental relationships. Candidates should have at least 4 years of account management experience, with a preference for those with people management skills. The position offers a comprehensive benefits package, including medical and 401k options.