Customer Service Operations Leader

Carpenter Technology; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with company contributions

Job summary

A leading specialty alloys provider in Raleigh, NC is seeking a Supervisor for Customer Service. This role focuses on enhancing operational effectiveness and ensuring customer satisfaction. Key responsibilities include managing business systems, developing relationships with multiple departments, and fostering a positive work environment. Candidates should possess a high school diploma with preferred management experience and leadership skills. The company offers a competitive salary and benefits package.

Qualifications

• 4 years of account management experience required.
• Minimum of 2 years of people management preferred.
• Strong leadership skills in a team-oriented environment.

Responsibilities

• Manage and improve operations for customer satisfaction.
• Develop relationships across business units.
• Provide leadership in problem-resolution.

Skills

Customer relationship management

Leadership

Operational excellence

Problem-solving

Education

High School diploma

Two to Four-year degree preferred

Job description

A leading specialty alloys provider in Raleigh, NC is seeking a Supervisor for Customer Service. This role focuses on enhancing operational effectiveness and ensuring customer satisfaction. Key responsibilities include managing business systems, developing relationships with multiple departments, and fostering a positive work environment. Candidates should possess a high school diploma with preferred management experience and leadership skills. The company offers a competitive salary and benefits package.