Customer Service & Operations Leader

Carpenter Technology Corporation; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with company contributions

Life and medical insurance

Job summary

A leading producer of specialty alloys in Raleigh, North Carolina, is seeking a qualified individual to manage operations and improve customer satisfaction. The successful candidate will lead a team, focusing on process improvement and operational excellence. A minimum of 4 years in account management and 2 years in people management is required. A high school diploma is mandatory, while a degree is preferred. The position offers a competitive salary and comprehensive benefits package.

Qualifications

• 4 years of account management experience required and at least 2 years in people management preferred.

Responsibilities

• Manage operations including business systems, processes, and policies.
• Drive initiatives for customer satisfaction and operational excellence.
• Provide leadership and coaching to the team.

Skills

Customer satisfaction

Leadership

Problem solving

Operational excellence

Education

High School diploma

Two to Four-year degree from an accredited institution

Job description

A leading producer of specialty alloys in Raleigh, North Carolina, is seeking a qualified individual to manage operations and improve customer satisfaction. The successful candidate will lead a team, focusing on process improvement and operational excellence. A minimum of 4 years in account management and 2 years in people management is required. A high school diploma is mandatory, while a degree is preferred. The position offers a competitive salary and comprehensive benefits package.