Senior Customer Service Leader - Manufacturing Ops

Confidential Company; Orlando (FL); On-site; USD 120,000 - 190,000; Full time

Job summary

Confidential Company in the United States seeks a senior-level leader to direct and scale a customer service organization supporting complex products within a manufacturing environment. You will align people, processes, and performance with evolving customer needs and drive business strategy and operational excellence.

You will lead cross-functional collaboration with project management, sales, order entry, and customer service teams to develop targeted service solutions, improve retention, and

Qualifications

• Senior leader with 5+ years in customer service management.
• Experience leading teams of 5+ in a manufacturing setting.
• Strong communication, organizational, and conflict-resolution skills.
• Proficient with ERP/CRM systems and MS Office 365.

Responsibilities

• Lead, coach, and manage a high-volume customer service organization.
• Drive service strategies to improve satisfaction and efficiency.
• Oversee hiring, onboarding, training, and performance management.
• Partner with sales and operations for pricing, ordering, and on-time delivery.
• Act as subject matter expert on products, systems, and internal processes.
• Provide accurate management reporting and performance metrics.

Skills

Leadership

Customer service

Cross-functional collaboration

Analytics

Strategic mindset

Tools

ERP systems

CRM platforms

Microsoft Office 365

Job description

Confidential Company in the United States seeks a senior-level leader to direct and scale a customer service organization supporting complex products within a manufacturing environment. You will align people, processes, and performance with evolving customer needs and drive business strategy and operational excellence.

You will lead cross-functional collaboration with project management, sales, order entry, and customer service teams to develop targeted service solutions, improve retention, and