Remote CSR Manager: Customer Service Operations

U.S. Bank; Northern (KY); Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Disability benefits

Job summary

U.S. Bank (Elavon) seeks a CSR Manager to lead customer service staff in handling inquiries, resolving issues, and ensuring high-quality service across telephone and written communications.

This remote role supports the Tennessee region and requires strong leadership and process improvement skills. The position emphasizes coaching, policy development, and operational excellence, with a salary range of $62,050 to $73,000 plus comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3–5 years of relevant experience preferred.
• Strong customer service and leadership skills.
• Excellent verbal and written communication.

Responsibilities

• Manage customer service staff across phone and written channels.
• Maintain high quality customer service and resolve inquiries promptly.
• Develop, implement and improve operating policies and procedures.
• Ensure compliance with internal policies and applicable laws and regulations.

Skills

Customer service

Leadership

Communication

Problem solving

Education

Bachelor's degree

Job description

U.S. Bank (Elavon) seeks a CSR Manager to lead customer service staff in handling inquiries, resolving issues, and ensuring high-quality service across telephone and written communications.

This remote role supports the Tennessee region and requires strong leadership and process improvement skills. The position emphasizes coaching, policy development, and operational excellence, with a salary range of $62,050 to $73,000 plus comprehensive benefits.