Customer Service & Operations Dispatch Specialist

Randstad USA; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Randstad USA seeks a reliable, detail-oriented Customer Service & Operations Dispatch Specialist in Dallas to support a fast-paced healthcare environment. You will be a central hub for calls, monitor safety systems, coordinate patient transport, and dispatch requests.

The role emphasizes strong communication, documentation accuracy, and resilience in a high-energy setting. 100% onsite, Tue-Sat, 2:00 PM–10:30 PM.

Qualifications

• Education: High School Diploma or GED equivalent required.
• Experience: 1 year in customer service or admin support; healthcare/dispatch preferred.
• Technical: Proficient with Microsoft Office (Word, Excel, Outlook).
• Communication: Strong verbal and written English; detail-oriented.
• Resilience: Handle high-stress situations professionally.

Responsibilities

• Answer and document incoming calls from staff, patients and visitors; process and dispatch work requests.
• Guide workflows and assign tasks for patient transporters to keep operations moving.
• Monitor environmental alarms, entry doors, intercoms, gates and CCTV feeds.
• Serve as escalation point for inquiries and assist across shifts as needed.
• Lead or participate in projects to streamline operations and boost team performance.

Skills

Communication

Conflict Resolution

Resilience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We are seeking a reliable, detail-oriented, and customer-focused Customer Service & Operations Dispatch Specialist to join our team in a fast-paced environment. In this multi-faceted role, you will act as a central hub for incoming calls, monitor site safety systems, coordinate patient transport workflows, and dispatch service requests.

If you thrive in high-energy settings, possess strong communication skills, and enjoy keeping critical operations running smoothly, this is a great opportunity to expand your healthcare support career.

Pay Rate: $18.00 / hour

Schedule: Tuesday – Saturday, 2:00 PM – 10:30 PM (Days off: Sunday & Monday)

Key Responsibilities

• Customer Service & Dispatch: Answer and document incoming calls from internal staff, patients, and visitors; process and dispatch work requests efficiently.


• Workflow Coordination: Assist in guiding workflows and assigning tasks for patient transporters to keep facility operations moving seamlessly.


• Facility & Alarm Monitoring: Actively monitor environmental alarms, entry doors, parking lot intercoms, security gates, and CCTV feeds.


• Team Leadership & Coverage: Serve as an escalation point for general customer service inquiries and step in to assist across any shift as needed.


• Process Improvement & Projects: Lead or participate in special departmental projects; provide constructive feedback to leadership to streamline operations and enhance team performance.

Qualifications & Skills

• Education: High School Diploma or GED equivalent required.


• Experience: Minimum 1 year of customer service or administrative support experience. Experience in healthcare, call centers, or dispatch environments is strongly preferred.


• Technical Skills: Proficient with Microsoft Office Suite (Word, Excel, Outlook).


• Communication: Strong verbal and written English communication skills; able to follow detailed instructions and document requests accurately.


• Conflict Resolution & Resilience: Excellent interpersonal skills with the ability to handle challenging situations, manage conflict professionally, and succeed in a fast-paced, high-stress environment.

Work Environment & Physical Demands

• Onsite Expectation: 100% onsite position located in Dallas, TX 75246.


• Reliability: Must be able to work the set evening schedule (Tuesday through Saturday, 2:00 PM – 10:30 PM).