Retail Field Support Specialist

Acosta Sales & Marketing; Bentonville, Northern (AR, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

Acosta Group is seeking a customer service specialist to support Retail Field Teams in a hybrid office/remote environment. You will handle inbound calls, provide solutions, document interactions, and assist with materials requests and project issues.

The role requires strong communication, active listening, and problem-solving skills, with experience in Microsoft Office and call center tools. This is a full-time, entry to mid-level position offering a $15.00/hour rate.

Qualifications

• High School degree or equivalent experience in customer service, call center support, and/or the retail industry.
• Telephone, interpersonal and rapport-building skills are required.
• Strong written and verbal communication skills.
• Active listening and problem-solving abilities.
• Ability to manage time effectively in a fast-paced environment.
• Comfort with adapting to changing tasks and priorities.
• Experience with Microsoft Office and call center databases preferred.

Responsibilities

• Answer incoming calls in a call center environment for Retail teams, internal employees, and external customers.
• Occasional outbound campaign calls.
• Provide accurate answers to a variety of issues including project questions, new hire issues, and system troubleshooting.
• Document calls in a call center database and maintain knowledge of procedures.
• Collaborate with other agents to improve customer service and escalate to team leads when needed.
• Guide callers through troubleshooting and navigating company sites and apps.
• Perform tasks related to materials requests and project support.
• Work with Retail Field Representatives occasionally to gain domain knowledge.

Skills

Telephone skills

Interpersonal skills

Problem solving

Communication (written)

Active listening

Time management

Adaptability

Team collaboration

Education

High School degree or equivalent

Tools

Microsoft Office

PowerPoint

Excel

Teams

SharePoint

BMC Helix

Job description

Acosta Group is seeking a customer service specialist to support Retail Field Teams in a hybrid office/remote environment. You will handle inbound calls, provide solutions, document interactions, and assist with materials requests and project issues.

The role requires strong communication, active listening, and problem-solving skills, with experience in Microsoft Office and call center tools. This is a full-time, entry to mid-level position offering a $15.00/hour rate.