Customer Service & Operations Coordinator

20four7VA; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, with a focus on developed markets like the US, UK, Canada, and Australia. We are seeking a detail‑oriented Customer Service / Administrative Coordinator to support our growing network.

You will handle inbound calls, gather project details, schedule site visits, and assist with permitting and inspections. You will maintain accurate records in our systems, perform data entry, and ensure excellent

Qualifications

• Previous customer service experience is required.
• Administrative or back-office support experience is required.
• Experience answering business phone lines is preferred.
• Strong written and verbal English communication skills.
• Native or near-native English speaking ability.
• Proficiency with Microsoft 365 and Slack.

Responsibilities

• Answer inbound customer calls and process new leads from various channels.
• Gather customer and project information to maintain accurate records.
• Coordinate sales appointments, site visits, and assessments.
• Perform post-service follow-ups to ensure customer satisfaction and request reviews.
• Prepare and submit electrical permit applications and coordinate final inspections.
• Execute general data entry and administrative tasks within Simpro and other company systems.

Skills

Customer service experience

Administrative support

Phone handling

English communication

Microsoft 365

Slack

Tools

Microsoft 365

Slack

Job description

Responsibilities

• Answer inbound customer calls and process new leads from various channels
• Gather customer and project information to maintain accurate records
• Coordinate sales appointments, site visits, and assessments
• Perform post-service follow-ups to ensure customer satisfaction and request reviews
• Prepare and submit electrical permit applications and coordinate final inspections
• Execute general data entry and administrative tasks within Simpro and other company systems

Requirements

• Previous customer service experience
• Administrative or back-office support experience
• Experience answering business phone lines
• Strong written and verbal English communication skills
• Native or near-native English speaking ability
• Proficiency with Microsoft 365 and Slack

Preferred Qualifications

• Experience with CRM or field service management software
• Scheduling or appointment coordination experience
• Background in construction, electrical contracting, or home services
• Knowledge of Simpro, Pipedrive, or Quo VoIP

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia.