Solution Specialist

Simpro Software New Zealand Ltd; Red Bank (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Responsible Time Off

Comprehensive medical, dental, and vision coverage

401(k) retirement plan with 6% employer match

Job summary

Simpro Software New Zealand Ltd is looking for a Specialist to drive product adoption and expansion within its customer base. This role combines technical product expertise with cross-functional collaboration to identify cross-sell opportunities and support Account Managers in expansion deals.

The ideal candidate will have proven experience in technical sales-support roles, strong communication skills, and a solid understanding of SaaS products. The position offers comprehensive benefits and a supportive work environment.

Qualifications

• Proven experience in a technical sales-support or sales engineering role within the SaaS industry.
• Experience in Field Service Management or Payments software markets.
• Strong understanding of SaaS products and cloud computing.

Responsibilities

• Drive successful adoption and expansion of Simpro Group products within existing customers.
• Act as a product expert, translating technical features into business benefits.
• Support Account Managers by handling product demonstrations.

Skills

Technical sales-support

Customer relationship management

SaaS knowledge

Communication skills

Outbound sales experience

Agile mindset

Job description

Role Overview

The Specialist drives product adoption and expansion within existing Simpro Group customers. By combining technical product expertise with cross‑functional collaboration, this role identifies cross‑sell opportunities, supports Account Managers on expansion deals, and helps customers realize additional value across the Simpro Group product portfolio.

Responsibilities

• Drive successful adoption and expansion of Simpro Group products within the existing customer base.
• Act as a product expert, translating technical features into business benefits tailored to client needs.
• Conduct consistent outbound engagement into non‑managed customer accounts to generate cross‑sell pipeline opportunities.
• Support Account Managers by handling product demonstrations and technical conversations when expansion opportunities arise.
• Maintain deep product knowledge across the Simpro Group portfolio, including new releases and acquisitions.
• Gather customer feedback and share insights with the product development team to influence enhancements and roadmap priorities.
• Stay current with industry trends and competitive offerings to effectively position Simpro Group products.
• Carry and achieve defined expansion revenue or pipeline quotas through cross‑sell and product adoption.

Qualifications

• Proven experience in a technical sales‑support or sales engineering role within the SaaS industry.
• Experience in Field Service Management, Payments, or adjacent vertical software markets.
• Strong understanding of SaaS products, cloud computing, and enterprise software solutions.
• Demonstrated ability to conduct high‑volume outbound activity and manage a structured daily dial cadence.
• Excellent communication skills with the ability to articulate complex technical concepts to non‑technical audiences.
• Proven ability to engage and maintain strong customer relationships, leveraging them to drive action and solve customer problems.
• Agile mindset with a capability to deliver value incrementally and foster continuous improvement.
• Proven ability to work cross‑functionally and drive alignment across diverse stakeholders.

Benefits

• Responsible Time Off and comprehensive medical, dental, and vision coverage with 100% employer‑paid options.
• Health Savings Account and Flexible Spending Account.
• Critical Illness, Hospital, Accident, Life, and Disability insurance.
• Wellness programs and health‑app access.
• 401(k) retirement plan with 6% employer match.
• Generous parental leave and paid volunteer leave.
• Public holiday exchange scheme, talent referral rewards, and career development opportunities.

EEO Statement

Simpro Group is an equal‑opportunity employer. We welcome applications from all qualified individuals regardless of age, disability, gender reassignment, marital status, pregnancy, race, religion, sex, sexual orientation, or any other protected characteristic.