Customer Service & Operations Coordinator

Integrated Power Services; Carver Village (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Extensive Training & Career Dev.

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

And more!

Job summary

Integrated Power Services (IPS) is seeking an organized administrative professional to support billing, invoicing, and data entry for service operations. You will handle service orders, track parts, and coordinate calls with customers and technicians, ensuring timely follow-up and accurate records.

Ideal candidates have a high school diploma, strong Microsoft Office skills, and excellent communication abilities in a fast-paced, service-oriented setting.

Qualifications

• High school diploma or equivalent required.
• Related experience in an industrial environment preferred.
• Intermediate to advanced experience working with Microsoft Office.
• Good verbal and written communication skills.
• Able to work in a fast-paced, service-oriented environment.
• Excellent interpersonal and customer service skills.
• Experience with time entry and billing maintenance service orders.
• Ability to work independently and as part of a team.

Responsibilities

• Service orders: Track, review, invoice, and bill service orders as needed.
• Service calls: Take incoming service calls, process and coordinate appointments with technicians and customers, and follow up on inquiries.
• Parts: Evaluate parts required on service orders, track and reconcile parts orders.
• Data entry: Enter write-ups and time sheets from technicians and document all correspondence in CRM.

Skills

Communication skills

Teamwork

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Integrated Power Services (IPS) is seeking an organized administrative professional to support billing, invoicing, and data entry for service operations. You will handle service orders, track parts, and coordinate calls with customers and technicians, ensuring timely follow-up and accurate records.

Ideal candidates have a high school diploma, strong Microsoft Office skills, and excellent communication abilities in a fast-paced, service-oriented setting.