Customer Service Representative

Integrated Power Services, LLC.; Visalia (CA); Presencial; USD 42.000 - 56.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Time Off

401k Employer Match

Bonus Incentives

Resumo da vaga

Integrated Power Services (IPS) is a leading electromechanical and power management solutions provider across North America and the United Kingdom. IPS is committed to safety, integrity, teamwork, and growth, serving over 40,000 locations and delivering reliable service with a focus on customer experience.

This role supports service operations with billing, invoicing, data entry, and coordination of service calls.

Qualificações

• High school diploma or equivalent required
• Related experience in an industrial environment preferred
• Intermediate to advanced experience working with Microsoft Office
• Good verbal and written communication skills
• Able to work in a fast-paced, service-oriented environment
• Requires excellent interpersonal and customer service skills
• Experience with time entry and billing maintenance service orders
• Ability to work independently and as part of a team

Responsabilidades

• Track, review, invoice, and bill service orders as needed
• Take incoming service calls from customers, then process, record, and coordinate service call appointments with technicians and customers, and follow up on customers' inquiries
• Assist with evaluating all parts required on service orders, track and reconcile parts orders
• Enter write-ups and time sheets from technicians, and document all correspondence in CRM

Conhecimentos

Customer service

Communication skills

Teamwork

Independent worker

Time management

Formação

High school diploma or equivalent

Ferramentas

Microsoft Office

Descrição da vaga

Why IPS?

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work-if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Extensive Training & Career Development Programs
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

Responsibilities & Expectations:

Support service operations with billing, invoicing, data entry, incoming service calls, and tracking parts.

• Service Orders: Track, review, invoice, and bill service orders as needed
• Service calls: take incoming service calls from customers, then process, record, and coordinate service call appointments with technicians and customers, and follow up on customers' inquiries
• Parts: assist with evaluating all parts required on service orders, track and reconcile parts orders
• Data entry: enter write-ups and time sheets from technicians, and document all correspondence in CRM

Qualifications and Competencies:

• High school diploma or equivalent required
• Related experience in an industrial environment preferred
• Intermediate to advanced experience working with Microsoft Office
• Good verbal and written communication skills
• Able to work in a fast-paced, service-oriented environment
• Requires excellent interpersonal and customer service skills
• Experience with time entry and billing maintenance service orders
• Ability to work independently and as part of a team

You’ll thrive at IPS if you...

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.