Customer Experience & Billing Specialist

Integrated Power Services, LLC.; Visalia (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

401k Employer Match

Bonus Incentives

Job summary

Integrated Power Services (IPS) is a leading electromechanical and power management solutions provider across North America and the United Kingdom. IPS is committed to safety, integrity, teamwork, and growth, serving over 40,000 locations and delivering reliable service with a focus on customer experience.

This role supports service operations with billing, invoicing, data entry, and coordination of service calls.

Qualifications

• High school diploma or equivalent required
• Related experience in an industrial environment preferred
• Intermediate to advanced experience working with Microsoft Office
• Good verbal and written communication skills
• Able to work in a fast-paced, service-oriented environment
• Requires excellent interpersonal and customer service skills
• Experience with time entry and billing maintenance service orders
• Ability to work independently and as part of a team

Responsibilities

• Track, review, invoice, and bill service orders as needed
• Take incoming service calls from customers, then process, record, and coordinate service call appointments with technicians and customers, and follow up on customers' inquiries
• Assist with evaluating all parts required on service orders, track and reconcile parts orders
• Enter write-ups and time sheets from technicians, and document all correspondence in CRM

Skills

Customer service

Communication skills

Teamwork

Independent worker

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Integrated Power Services (IPS) is a leading electromechanical and power management solutions provider across North America and the United Kingdom. IPS is committed to safety, integrity, teamwork, and growth, serving over 40,000 locations and delivering reliable service with a focus on customer experience.

This role supports service operations with billing, invoicing, data entry, and coordination of service calls.