Coordinator- Cust Svc

EssilorLuxottica; Brooklyn Park (MN); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

EssilorLuxottica's Walman Optical division in the United States seeks a Customer Service Coordinator to manage quotations, stock orders, returns and purchase orders, while coordinating with other departments to deliver top-tier service. The role emphasizes building customer relationships and accurate data handling.

Responsibilities include coordinating auto-kit mailings, processing requests from customers and labs, maintaining documentation, and cross-training across the department to ensure

Formación

• High school diploma, GED or equivalent experience.
• 3+ years of experience in customer service, hospitality or call center.
• Excellent telephone etiquette and ability to maintain composure with difficult customer situations.
• Ability to perform clerical and computer functions in support of lab operations as well as sales/marketing support.
• Strong verbal and written communication skills.
• Good organizational skills, attention to detail and numerical accuracy.
• Good PC skills including MS Office, Outlook, Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsabilidades

• Coordinate ordering, assembly, packaging and marking of frames for monthly auto-kit mailings and maintain customer lists.
• Receive requests for price quotations, orders, order changes, adjustments and cancellations from customers and labs.
• Build rapport with customers and strive to provide the best possible service.
• Retrieve customer information and stock status with a PC; update product information and order data accurately.
• Use Microsoft Office to create spreadsheets, write memos, and email with customers and branches.
• Cross-train in all department areas and fill in for vacations or illnesses.
• Maintain documentation for all department areas and keep it up to date with new programs.
• Sort and deliver mail and manage mid-day department backups.
• Understand and communicate company policies, promotions, and contracts diplomatically.
• Provide training and guidance to less experienced coworkers; attend in-house training.
• Perform other duties as assigned.

Conocimientos

Customer service experience

Telephone etiquette

Verbal and written communication

Organizational skills

MS Office proficiency

Educación

High school diploma or equivalent

Herramientas

MS Office

Outlook

Word

Excel

Descripción del empleo

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Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you’ll bring our most advanced technology and innovative products to our partners.

As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.

Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Customer Service Coordinator is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.

MAJOR DUTIES AND RESPONSIBILITIES

• Fully coordinate the ordering, assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions. Maintain the customer lists of those accounts participating in these auto-ship mailings.
• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly
• Use Microsoft Office on a regular basis to make spreadsheets, write memos, and communicate with customers and other branches using e-mail.
• Able to troubleshoot when confronted with problems or questions from co-workers and/or customers.
• Must be cross-trained in all areas of the department and able to fill in for anyone in lieu of vacation or illness.
• Write the documentation for all areas of the department. This means keeping the documentation up to date with new DVI programs, new PC programs and new responsibilities the department takes on.
• Sort and deliver mail to inter-department personnel on a rotating basis. Also, responsible for mid-day dept. computer back-up on assigned week.
• Understand and communicate company policies, procedures, promotions, and contracts in a diplomatic and cordial manner.
• Maintain work area in a neat, clean, and organized condition.
• Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information.
• Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
• Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary.
• Perform other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma, GED or equivalent experience
• 3+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
• Ability to perform all clerical and computer functions in support of the lab operations in addition to support of sales and marketing
• Strong verbal and written communication skills
• Good organizational skills, orientation to detail and numerical accuracy
• Good PC skills including MS Office, Outlook, Word and Excel
• Ability to lift/move up to 40 pounds

PREFERRED QUALIFICATIONS

• Optical knowledge will be considered a preferred qualification

Pay Range: Pay Range: Starts at $22.00/hour

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.