Customer Service & Operations College Co-op-Stevens Point, WI

001 Sentry Insurance Company; Stevens Point (WI); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Sentry is seeking motivated college students for our Customer Service & Operations Co-op in Stevens Point, WI. This position offers exposure to the insurance industry, hands-on claims processing, and mentorship.

The role requires enrollment in UW-Stevens Point or Mid-State, with May 2028–May 2029 graduation, part-time hours during the semester, and potential full-time during breaks in a hybrid setup. You will work in the Claims Contact Center handling initial customer contact, processing claims

Qualifications

• Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College.
• Expected graduation date May 2028 through May 2029.
• Available for 15-19 hours per week during the semester with potential up to 40 hours during summer or breaks.
• Must be in good academic standing.
• Display leadership potential.
• Demonstrated learning mindset—actively seeks feedback, embraces new challenges, and shows willingness to develop new skills, and gain industry knowledge.
• Ability to work in a team atmosphere.
• Strong punctuality and dependability.
• Solid verbal and written communication skills.
• Spanish-speaking bilingual skills a plus, with additional compensation.

Responsibilities

• Work with a team to meet department phone KPIs.
• Process claims for policyholders, claimants and others over the phone.
• Assist with processing claims received over the internet/mail.
• Participate in weekly team huddles and associate engagement activities.
• Attend informational overviews of various business units within Sentry.
• Gain the opportunity to job shadow / network based on career interest.

Skills

Leadership potential

Learning mindset

Teamwork

Punctuality

Dependability

Verbal communication

Written communication

Spanish bilingual (plus)

Education

Enrollment at UW-Stevens Point or Mid-State TEC

Job description

Sentry is seeking motivated college students for our Customer Service & Operations (CS&O) Co-op in Stevens Point, WI. This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students’ career interests. As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports. As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical support for the processing of claims. This role is planned to begin in mid to late July for the Fall 2027/Spring 2028 school year. Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience.

What You’ll Do

As a member of Sentry’s Claims Contact Center you will be the initial contact for our customer when an incident occurs. In addition, you will:

• Work with a team to successfully meet department phone Key Performance Indicators
• Process claims for policyholders, claimants and others over the phone
• Assist with processing claims that are received over the internet/mail
• Participate in weekly team huddles and associate engagement activities
• Attend informational overviews of various business units within the Sentry organization
• Gain the opportunity to job shadow / network based on career interest

What It Takes

• Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College
• Expected graduation date of May 2028 through May 2029
• Available for 15-19 hours per week during the semester with the potential of up to 40 hours during summer or school breaks
• Must be in good academic standing
• Display leadership potential
• Demonstrated learning mindset — actively seeks feedback, embraces new challenges, and shows a willingness to develop new skills, and gain industry knowledge
• Ability to work in a team atmosphere
• Strong punctuality and dependability
• Solid verbal and written communication skills
• Spanish-speaking bilingual skills a plus- with additional compensation

Here is what you can look forward to as part of our team

• Meaningful experience & mentorship: Dive right into a professional corporate setting where you can add value, build your skills, and get direct exposure to company leadership and executives.
• Flexibility and a complete setup: Enjoy a hybrid schedule—work from home on Mondays and Fridays and collaborate in the office Tuesday through Thursday—plus all the tech you need, including a laptop and monitors.
• Financial and living support: Benefit from competitive pay, parking close to our offices, and a meal stipend depending on your location.
• Connection and community: Build your professional network and make friends through team social events and networking opportunities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.

Your Career, Our Community

Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Ready to own your future?

Join us at Sentry, opportunities await! Tha Xiong [e-mail]

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.