Customer Service Officer and Sales Support

SBH Fashion; Plainview (NY); On-site; USD 52,000 - 64,000; Full time

Job summary

SBH Fashion is seeking a Customer Service Officer and Sales Support to manage wholesale accounts, process orders, and maintain product and pricing data. You will support the sales team across multiple platforms and ensure timely fulfillment while enhancing client satisfaction.

Based in New York, this role requires 1–3 years in wholesale CS or order management, strong communication, and proficient use of MS Office and CRM/ERP systems.

Qualifications

• 1–3 years in wholesale customer service, sales support or order management.
• Strong written and verbal communication skills for handling client interactions.
• Ability to multitask, prioritize and handle a fast-paced workload effectively.
• Problem-solving to resolve customer issues quickly and professionally.
• Attention to detail to ensure orders, pricing and documentation are accurate.
• Ability to collaborate with internal departments and external clients.
• Proficiency in Microsoft Office and CRM/ERP systems (e.g., SAP, Salesforce).

Responsibilities

• Serve as the main point of contact for wholesale clients, handling inquiries, order updates and issue resolution.
• Process and manage wholesale orders, ensuring accurate and timely fulfillment.
• Address and resolve order discrepancies and shipping delays in coordination with logistics and warehouse team.
• Process invoices and follow up on outstanding balances when necessary.
• Maintain strong relationships with wholesale clients, ensuring high levels of customer satisfaction.
• File, review and resolve all wholesale complaints in Salesforce.
• Maintain and update order portals (Shopify and Faire) and vendor portals.
• Assist the sales team with preparing price lists, wholesale catalog and sales presentations.
• Maintain and update wholesale customer accounts.

Skills

Customer service

Sales support

Order management

Communication

Organization

Problem-solving

Attention to detail

Teamwork

MS Office

CRM/ERP systems

Tools

SAP

Salesforce

Excel

Word

Outlook

Job description

Role: Customer Service Officer and Sales Support

Mission

The Customer Service Officer and Sales Support is responsible for managing wholesale customer accounts, processing orders, maintaining product and pricing data, ensuring smooth operations across multiple platforms, and assisting the sales team with various coordination efforts.

Key Responsibilities

Wholesale Customer Service

• Serve as the main point of contact for wholesale clients, handling inquiries, order updates and issue resolution.
• Process and manage wholesale orders, ensuring accurate and timely fulfillment.
• Address and resolve order discrepancies and shipping delays in coordination with logistics and warehouse team.
• Process invoices and follow up on outstanding balances when necessary.
• Maintain strong relationships with wholesale clients, ensuring high levels of customer satisfaction.
• File, review and resolve all wholesale complaints in Salesforce

Sales support & Operations

• Maintain and update order portals (Shopify and Faire)
• Manage vendor portals, ensuring quality documentation and compliance with customer requirements.
• Assist the sales team with preparing price lists, wholesale catalog and sales presentations.
• Maintain and update wholesale customer accounts.

Key skills & Qualifications

• Experience: 1–3 years in wholesale customer service, sales support or order management.
• Communication: Strong written and verbal communication skills for handling client interactions.
• Organization: Ability to multitask, prioritize and handle a fast-paced workload effectively.
• Problem-Solving: Ability to resolve customer issues quickly and professionally.
• Attention to detail: Ensuring orders, pricing and documentation are accurate.
• Teamwork: Ability to collaborate with internal departments and external clients.
• Technical skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems (e.g., SAP, Salesforce)

Salary $58,000