Customer Service Officer

Alstom; Naperville (IL); Sur place; USD 58 660 - 92 180; Plein temps

Résumé du poste

Join a forward-thinking company as a Customer Service Officer, where you will lead customer service activities and build strategic relationships. This role involves managing the quotations process, ensuring financial confidentiality in the SAP system, and collaborating with various departments to enhance customer satisfaction. The ideal candidate will possess strong operational effectiveness, teamwork skills, and the ability to communicate transparently. If you are motivated to inspire and lead in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Strong operational effectiveness and accountability in customer service.
• Ability to communicate transparently and inspire teams.

Responsabilités

• Lead customer service activities and manage quotations process.
• Handle invoicing and credits, ensuring financial confidentiality.

Connaissances

Operational Effectiveness

Collaboration

Transparent Communication

Motivational Leadership

Outils

SAP

Description du poste

Customer Service Officer

Date: 7 Feb 2025

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Join us as Customer Service Officer, and you’ll be looking at a career-defining role based in Mississauga (ON), CA and Naperville, IL.

Lead the Customer Service activities, with regular customer visits, to understand customer needs and create a trusting and strategic relationship. You will be responsible for leading the quotations process, meaning you will price our parts using your better judgment and Finance guidelines.

Your responsibilities will include:

1. Receive, process and respond to customer enquiries and requests for quotations. Set up pricing for all spot sales based on better judgment and finance guidelines, providing discounts if aligned with sales strategy.
2. Receive, process and monitor proactively the orders until Customer payment in accordance with the QCD commitments.
3. Manage invoicing and credits for all our customers, handling financial confidential modules in the SAP system.
4. Manage Availability Contracts by setting up pricing and strategies to secure positive KPIs.
5. Maintain accuracy and validity of the price lists, order book, and manage the Customer database.
6. Manage the Customer interface, producing and communicating regular status and performance reports in relation to both internal and external customers using the Customer dashboard.
7. Interface with Technical, Quality, Finance, and Supply Chain departments to investigate customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.

As our ideal candidate:

• You have operational effectiveness/accountability.
• You are good at collaboration/teamwork.
• You know how to communicate with transparency.
• You are motivating & inspiring.
• You lead the way in EHS.

Salary: $58,660 - $92,180

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note:

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.