Operations Center Supervisor

Alstom; Hempfield Township (Westmoreland County); On-site; USD 80,000 - 95,000; Full time

Job summary

Alstom Jamaica, NY seeks an Operations Center Supervisor to lead and optimize mission-critical operations in a rail environment. You will drive efficiency, reliability, and safety while guiding a team through cross-functional collaboration and continuous improvement.

Requirements include a bachelor’s in a related field and at least 2 years in operations or supervisory roles, with strong analytics and leadership skills. This role focuses on delivering seamless mobility solutions.

Qualifications

• Bachelor’s degree in operations management, engineering, or related field preferred.
• Minimum 2 years of experience in operations or supervisory roles.
• Proficiency in operations center technologies, incident management systems, and data analytics.
• Strong understanding of rail operations, safety protocols, and process optimization.
• Leadership, communication, and problem-solving skills with a focus on team development.

Responsibilities

• Ensure scalable operations by monitoring and optimizing workflows across the center.
• Collaborate with cross-functional teams to align operational strategies and resolve challenges.
• Maintain high reliability standards by overseeing incident response and system performance.
• Champion innovation by implementing process improvements and leveraging new technologies.
• Promote knowledge sharing and training to build team expertise and resilience.

Skills

Operations management

Engineering

Incident management systems

Data analytics

Rail operations knowledge

Leadership

Communication

Problem-solving

Team development

Education

Bachelor's degree in operations management/engineering

High school diploma or GED

Tools

Incident management systems

Job description

At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 85,000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.

More Than a Job: A Mission

We seek a passionate Operations Center Supervisor ready to lead and optimize mission-critical operations. Join dedicated teams committed to delivering reliable, safe, and innovative rail solutions that keep cities moving. As a professional and team manager, you will drive operational excellence and foster a culture of ownership and continuous improvement.

Your Role, Your Impact

• Ensure scalable operations by monitoring and optimizing workflows across the center
• Collaborate with cross-functional teams to align operational strategies and resolve challenges
• Maintain high reliability standards by overseeing incident response and system performance
• Champion innovation by implementing process improvements and leveraging new technologies
• Promote knowledge sharing and training to build team expertise and resilience

You’ll work with sharp, committed teams solving complex challenges that shape the future of mobility, ensuring seamless integration of business and technology.

What You Bring

• High school or GED required with previous relevant experience.
• Bachelor’s degree in operations management, engineering, or related field preferred
• Minimum 2 years of experience in operations or supervisory roles
• Proficiency in operations center technologies, incident management systems, and data analytics
• Strong understanding of rail operations, safety protocols, and process optimization
• Leadership, communication, and problem-solving skills with a focus on team development

How Success Is Measured

• Meeting delivery timelines and achieving strategic operational goals
• Fostering collaboration and effective team leadership
• Reducing defects, troubleshooting efficiently, and driving operational efficiency

Alstom, A Great Place to Grow

• Work with advanced technologies and contribute to Alstom’s strategic vision
• Make a global impact from our Jamaica, NY operations center
• Advance your career through continuous learning and professional development

Salary Range: $80,000 - $95,000/year

Here, progress isn't always easy but the impact is real. Because the scale is massive, the tasks are complex when the system runs, the train moves, and the city connects that feeling stays with you. And the legacy lasts.