Customer Service Officer

Moodreact; Atlanta (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Moodreact is seeking a professional Customer Service Officer to build strong customer relationships while supporting sales and business growth initiatives. You will understand customer needs, present solutions, and deliver exceptional service in a results-driven environment.

Ideal candidates enjoy presenting products, identifying sales opportunities, and maintaining accurate records. Strong communication and reliability are essential for success in this role.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Confident, professional, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or account support is a plus but not required.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information to support purchasing decisions.
• Identify sales opportunities through customer interactions.
• Follow up with prospective and existing customers to support retention and sales growth.
• Assist with customer concerns and provide timely solutions.
• Support promotional and customer acquisition activities.
• Maintain accurate customer and sales records.
• Participate in ongoing sales training and professional development.

Skills

Communication

Interpersonal skills

Customer-focused

Goal-oriented

Relationship-building

Problem-solving

Organizational skills

Multitasking

Reliability

Adaptability

Sales experience

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a professional and customer-focused Customer Service Officer to build strong customer relationships while supporting sales and business growth initiatives. This role is ideal for individuals who enjoy understanding customer needs, presenting solutions, and providing exceptional service in a results-oriented environment.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information to support purchasing decisions.
• Identify sales opportunities through customer interactions.
• Follow up with prospective and existing customers to support retention and sales growth.
• Assist with customer concerns and provide timely solutions.
• Support promotional and customer acquisition activities.
• Maintain accurate customer and sales records.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Confident, professional, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or account support is a plus but not required.