Customer Service Officer

Uniting Holding; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

62ML is seeking a professional Customer Service Officer to support customer engagement, relationship development, and sales initiatives. You will enjoy understanding customer needs, presenting solutions, and building lasting relationships while contributing to business growth.

Ideal candidates are customer-focused, organized, and motivated to achieve results, with strong communication and teamwork skills to drive retention and acquisition efforts.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Customer-focused and goal-oriented personality.

Responsibilities

• Engage with customers in a friendly, professional manner.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information clearly and confidently.
• Support sales opportunities through customer interactions and follow-ups.
• Assist with customer inquiries and provide timely solutions.
• Follow up with prospective and existing customers to support retention and sales growth.
• Support promotional and customer acquisition activities.
• Maintain accurate customer and sales records.
• Collaborate with team members to achieve service and sales objectives.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Relationship building

Organizational skills

Multitasking

Problem solving

Self-motivated

Sales experience

Education

HS Diploma

Job description

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a professional and motivated Customer Service Officer to support customer engagement, relationship development, and sales initiatives. This role is ideal for individuals who enjoy understanding customer needs, presenting solutions, and building lasting customer relationships while contributing to business growth.

Responsibilities

• Engage with customers in a friendly, professional manner.

• Identify customer needs and recommend appropriate products or services.

• Present product and service information clearly and confidently.

• Support sales opportunities through customer interactions and follow-ups.

• Assist with customer inquiries and provide timely solutions.

• Follow up with prospective and existing customers to support retention and sales growth.

• Support promotional and customer acquisition activities.

• Maintain accurate customer and sales records.

• Collaborate with team members to achieve service and sales objectives.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Confident, professional, and customer-focused personality.

• Goal-oriented and motivated to achieve results.

• Strong relationship-building and problem-solving abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous experience in sales, customer service, retail, hospitality, or account support is a plus but not required.