Customer Service & Office Operations Specialist

Southern States Glasgow Cooperative; Glasgow (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Southern States Glasgow Cooperative is seeking a versatile office professional to support customer service, bookkeeping, and administration across agronomy, farm supply, member co-op, and petroleum operations. This role adapts from entry-level tasks to higher responsibility in order processing, vendor coordination, and reporting.

The ideal candidate will manage inquiries, handle billing and deposits, maintain records, and assist with payroll and HR onboarding, ensuring data accuracy and

Qualifications

• Experience in customer service and office administration.
• Ability to manage billing, deposits, and record-keeping.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist management, staff, customers, and partners with daily operations and inquiries.
• Answer phone and email inquiries regarding orders, products, and services.
• Open, sort, and distribute mail and maintain portal pages.
• Enter orders, schedule deliveries, and support invoicing and AP/AR processes.
• Prepare reports, communications, and maintain accurate databases.

Skills

Customer service

Office administration

Data entry

Payroll processing

Communication

Cash handling

Tools

MS Office

POS system

Accounting software

Job description

Southern States Glasgow Cooperative is seeking a versatile office professional to support customer service, bookkeeping, and administration across agronomy, farm supply, member co-op, and petroleum operations. This role adapts from entry-level tasks to higher responsibility in order processing, vendor coordination, and reporting.

The ideal candidate will manage inquiries, handle billing and deposits, maintain records, and assist with payroll and HR onboarding, ensuring data accuracy and