Customer Service & Office Operations Manager

Insight Global; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Insight Global in Atlanta, GA is seeking a Customer Service and Office Manager to oversee daily customer service operations and office administration. You will lead a team of representatives, handle escalations, and ensure service standards are met.

The role requires a hands-on leader who coaches performance, drives KPI/SLA attainment, and improves processes. You will manage reporting, vendor relations, facilities, and cross-functional projects to support a growing organization.

Qualifications

• 5+ years in customer service with 2–3 years in a leadership role.
• Proven ability to coach teams, manage performance, and drive KPI/SLA attainment.
• Strong communication, organizational, and problem-solving skills with CRM and MS Office proficiency.

Responsibilities

• Lead a team of Customer Service Representatives and act as escalation point for complex issues.
• Oversee office management, vendor coordination, and administrative responsibilities.
• Improve operational processes and drive reporting on KPIs and CSAT/NPS metrics.
• Manage collections processes/payments where applicable and ensure service standards.

Skills

Leadership

Customer service

KPI reporting

SLA management

Accounts receivable

CRM

Microsoft Office

Vendor management

Office operations

CSAT/NPS

Help desk

Process improvement

Tools

CRM systems

Help desk software

Microsoft Office

Job description

Insight Global in Atlanta, GA is seeking a Customer Service and Office Manager to oversee daily customer service operations and office administration. You will lead a team of representatives, handle escalations, and ensure service standards are met.

The role requires a hands-on leader who coaches performance, drives KPI/SLA attainment, and improves processes. You will manage reporting, vendor relations, facilities, and cross-functional projects to support a growing organization.