Customer Service/Office Manager

Piggly Wiggly, LLC; Ridgeland (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Piggly Wiggly, LLC is seeking a competent Customer Service Office Manager to support multiple offices with administrative tasks and supervise Office Workers. The role includes managing customer service duties (including Western Union, Lottery, Bill Payment), bookkeeping, and reporting to ensure smooth office operations.

The ideal candidate will be reliable with strong communication skills and be comfortable using office equipment and software.

Qualifications

• Strong communication skills and reliability.
• Experience supervising a staff of office workers.
• Ability to perform basic bookkeeping and deposits.

Responsibilities

• Provide excellent customer service at the front desk and counter.
• Supervise a team of office workers to maintain smooth front-end operations.
• Maintain organized files and records for easy access.
• Answer phones and route messages to colleagues as needed.
• Operate office equipment and use computers for word processing and spreadsheets.
• Perform basic bookkeeping tasks: verify money, reconcile tills, deposits.
• Conduct regular office compliance procedures (monthly/quarterly).
• Monitor and reorder office supplies as needed.
• Support store manager with additional duties as assigned.
• In the absence of Front-End Managers, oversee front-end operations.

Tools

Photocopier

Printer

Computer

Spreadsheet software

Job description

We are looking for a competent Customer Service Office Manager to perform various administrative and clerical tasks to support our offices. You will be supervising a staff of Office Workers and will undertake a variety of activities in the office ranging from running the customer service area (Western Union, Lottery, Bill Payment, etc.) to bookkeeping and reports.

An effective Office Manager has the ability to work diligently to help maintain smooth office operations. You must be reliable and hardworking with great communication skills. The ideal candidate will also be familiar with office equipment and procedures.

Responsibilities include:

• ***Effectively and efficiently provide excellent customer service. A lot of an Office Manager's time will be spent at the customer service counter.
• Successfully manage a team of office workers to provide smooth front-end operations
• Maintain files and records so they remain updated and easily accessible
• Answer the phone to take messages or redirect calls to appropriate colleagues
• Utilize office appliances such as photocopiers, printers, etc., and computers for word processing, spreadsheet creation, etc.
• Undertake basic bookkeeping tasks such as verifying money, reconciling tills, and preparing deposits.
• Perform office compliance procedures on a regular basis (monthly, quarterly, etc.)
• Monitor stocks of office supplies (paper clips, stationery, etc.) and reorder when needed
• Perform other office duties as assigned by the Store Manager
• ***Office Managers and Office Workers are additionally responsible for the front-end operation in the absence of the Front-End Managers.

This position is full-time with comparable pay.