Customer Service & Office Assistant — Order Expert

Wilsonart LLC; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilsonart LLC in Cincinnati, OH is seeking an Office Assistant I/Customer Service Representative to support a group of customer accounts from order entry through delivery. The role requires meticulous attention to detail, proactive communication, and the ability to manage multiple orders and priorities.

You will interact with customers by phone and email, collaborate with manufacturing and logistics teams, ensure accurate orders in ERP/WSM, and resolve issues promptly to keep shipments on track.

Qualifications

• High school diploma or GED required.
• 1+ year of CSR or office support experience preferred.
• Experience with order entry and ERP/WSM systems is a plus.

Responsibilities

• Serve as the primary contact for assigned customers and manage order entry through delivery.
• Handle customer communications by phone and email regarding order status and issues.
• Coordinate with manufacturing, logistics, and internal teams to update status and expedite orders.
• Monitor open orders and requests, prioritizing workload and ensuring timely resolutions.

Skills

Customer service

Effective communication

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

MS Office

EDI systems

Smartsheet

Job description

Wilsonart LLC in Cincinnati, OH is seeking an Office Assistant I/Customer Service Representative to support a group of customer accounts from order entry through delivery. The role requires meticulous attention to detail, proactive communication, and the ability to manage multiple orders and priorities.

You will interact with customers by phone and email, collaborate with manufacturing and logistics teams, ensure accurate orders in ERP/WSM, and resolve issues promptly to keep shipments on track.