Customer Service Manager – York PA

MORAN LOGISTICS, Inc.; York, Northern (York County, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Moran Logistics is seeking a Customer Service Manager to lead our warehouse customer service operations across three South Central Pennsylvania locations. The role emphasizes coaching a team, maintaining high service standards, and partnering with operations to ensure flawless execution.

You will manage customer records, drive performance, resolve escalations, and leverage Warehouse Management Software to support daily tasks while upholding company policies and SOPs.

Qualifications

• 3+ years of experience in customer service, account management, or operations support within logistics, 3PL, warehousing, fulfillment, transportation, or supply chain environments.
• At least 1-2 years of supervisory or team lead experience (preferred).
• Excellent verbal and written communication skills with the ability to interact professionally with clients, carriers, and internal teams.
• Proven problem-solving skills and ability to remain calm under pressure in a fast-paced, deadline-driven environment.
• Detail-oriented with strong organizational and multitasking abilities.
• Customer-focused mindset with a passion for exceeding expectations and building long-term client relationships.

Responsibilities

• Lead, train, and mentor a team of Customer Service Representatives.
• Drive performance through coaching, feedback, and development.
• Resolve escalated customer concerns and deliver exceptional service.
• Partner closely with operations teams to ensure seamless execution.
• Maintain customer records, documentation, and service standards.
• Utilize Warehouse Management Software to support daily operations.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain SOPs to support training and operational excellence.

Skills

Customer service leadership

Supervisory experience

Communication skills

Problem solving

Organizational skills

Microsoft Office

Attention to detail

Tools

Microsoft Office

Job description

About Moran Logistics

Moran Logistics is a three-generation, family-owned and operated asset-based third-party logistics provider based in central Pennsylvania. Founded in 1975 by John \"Jack\" D. Moran and Maureen F. Moran, we've been committed to delivering unmatched supply chain solutions with a \"Whatever It Takes\" approach. For 50 years, this dedication has been the foundation of our success and continues to drive our operations today.

With over 5 million square feet of storage space across Pennsylvania, Moran Logistics stands out by offering value-added services that streamline supply chains and ensure smooth, efficient operations for our customers. Unlike other 3PL providers, we pride ourselves on going above and beyond to deliver exceptional results, solidifying our position as a trusted partner in the logistics industry.

Are you a customer service leader who thrives in a fast-paced warehouse environment? Do you enjoy coaching teams, solving problems, and building strong customer relationships? If so, Moran Logistics wants to hear from you!

Why Join Moran Logistics?

At Moran Logistics, our people are the driving force behind our success. We're seeking a motivatedCustomer Service Managerto lead our warehouse customer service operations across three South Central Pennsylvania locations.

Key Responsibilities

• Lead, train, and mentor a team of Customer Service Representatives


• Drive performance through coaching, feedback, and development


• Resolve escalated customer concerns and deliver exceptional service


• Partner closely with operations teams to ensure seamless execution


• Maintain customer records, documentation, and service standards


• Utilize Warehouse Management Software to support daily operations


• Ensure compliance with company policies and industry regulations


• Develop and maintain SOPs to support training and operational excellence

Qualifications & Requirements

• 3+ years of experience in customer service, account management, or operations support within logistics, 3PL, warehousing, fulfillment, transportation, or supply chain environments.


• At least 1-2 years of supervisory or team lead experience (preferred).


• Excellent verbal and written communication skills with the ability to interact professionally with clients, carriers, and internal teams.


• Proven problem-solving skills and ability to remain calm under pressure in a fast-paced, deadline-driven environment.


• Detail-oriented with strong organizational and multitasking abilities.


• Customer-focused mindset with a passion for exceeding expectations and building long-term client relationships.

What We're Looking For

• Strong leadership and communication skills


• Excellent customer service and relationship-building abilities


• Critical thinking and problem-solving expertise


• Exceptional organizational and time-management skills


• Ability to adapt and thrive in a dynamic environment


• Strong computer proficiency, including Microsoft Office


• Customer service leadership experience preferred (2-3 years), but we're willing to train the right candidate!

Join a Team That Values Excellence

If you're ready to lead, inspire, and make a meaningful impact in a growing logistics organization, apply today!

Job Type: Full-time

Benefits:

• 401(k) matching


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Shift:

• Day shift

Work Location: In person

why work for moran logsitics?

Consistent, Year-Round Work: Enjoy stability with steady work, no seasonal layoffs.

First Shift, Monday to Friday: No night shifts, giving you work-life balance.

Valued as a Key Team Member: We treat you as an essential part of our operation, not just a number.

Comprehensive Benefits: Access to excellent benefits, including health, dental, and retirement options, plus generous time off.

Opportunities for Growth: We're committed to your personal and professional growth with clear paths for advancement.

Supportive Work Environment: Be part of a team that values respect, collaboration, and a strong work ethic.

Family-Oriented Culture: As a family-owned company, we prioritize fostering a work environment that supports families and life outside of work.

Competitive Pay: Receive competitive compensation based on your experience and skills.