Customer Service Manager – 1st Shift, Onsite, Growth

MORAN LOGISTICS, Inc.; York, Northern (York County, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Moran Logistics is seeking a Customer Service Manager to lead our warehouse customer service operations across three South Central Pennsylvania locations. The role emphasizes coaching a team, maintaining high service standards, and partnering with operations to ensure flawless execution.

You will manage customer records, drive performance, resolve escalations, and leverage Warehouse Management Software to support daily tasks while upholding company policies and SOPs.

Qualifications

• 3+ years of experience in customer service, account management, or operations support within logistics, 3PL, warehousing, fulfillment, transportation, or supply chain environments.
• At least 1-2 years of supervisory or team lead experience (preferred).
• Excellent verbal and written communication skills with the ability to interact professionally with clients, carriers, and internal teams.
• Proven problem-solving skills and ability to remain calm under pressure in a fast-paced, deadline-driven environment.
• Detail-oriented with strong organizational and multitasking abilities.
• Customer-focused mindset with a passion for exceeding expectations and building long-term client relationships.

Responsibilities

• Lead, train, and mentor a team of Customer Service Representatives.
• Drive performance through coaching, feedback, and development.
• Resolve escalated customer concerns and deliver exceptional service.
• Partner closely with operations teams to ensure seamless execution.
• Maintain customer records, documentation, and service standards.
• Utilize Warehouse Management Software to support daily operations.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain SOPs to support training and operational excellence.

Skills

Customer service leadership

Supervisory experience

Communication skills

Problem solving

Organizational skills

Microsoft Office

Attention to detail

Tools

Microsoft Office

Job description

Moran Logistics is seeking a Customer Service Manager to lead our warehouse customer service operations across three South Central Pennsylvania locations. The role emphasizes coaching a team, maintaining high service standards, and partnering with operations to ensure flawless execution.

You will manage customer records, drive performance, resolve escalations, and leverage Warehouse Management Software to support daily tasks while upholding company policies and SOPs.