Customer Service Manager — Training, Processes & KPIs

VIS Group Inc; Lacey (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Personal Time Off

Holidays

Sick leave

Family leave

Mileage reimbursement

Christmas bonus

Medical insurance

Dental/Vision insurance

Life Insurance

401(k) match

Job summary

VIS Group Inc in Lacey, WA seeks a Customer Service Manager to oversee daily customer service operations and lead a team of representatives. The role includes training, establishing processes, onboarding/offboarding, and resolving escalated issues to enhance service quality.

The ideal candidate will demonstrate strong staff management, exceptional communication, organizational and multitasking skills, and proficiency with Microsoft Office. This is an on-site, full-time role with benefits.

Qualifications

• Staff management abilities and leadership experience.
• Strong written and verbal communication skills.

Responsibilities

• Oversee day-to-day customer service operations and supervise representatives.
• Provide training and onboarding for new staff and ongoing development.
• Address escalated customer issues and track KPIs.

Skills

Staff management

Communication skills

Time management

Conflict resolution

Multitasking

Typing 40 wpm

Microsoft Office

Tools

Microsoft Office Suite

Job description

VIS Group Inc in Lacey, WA seeks a Customer Service Manager to oversee daily customer service operations and lead a team of representatives. The role includes training, establishing processes, onboarding/offboarding, and resolving escalated issues to enhance service quality.

The ideal candidate will demonstrate strong staff management, exceptional communication, organizational and multitasking skills, and proficiency with Microsoft Office. This is an on-site, full-time role with benefits.