Senior Operations Manager — WA Branch, 1M Sq Ft DC

Uline Inc.; Lacey (WA); On-site; USD 96,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays

Tuition Assistance

Job summary

Uline Inc. is seeking an Operations Manager for our Washington branch in Lacey to lead a multi-department team and drive operational excellence.

You will oversee a large distribution center and coordinate across Warehouse, Customer Service, Sales, HR, IT, and Facilities to deliver outstanding service. The role emphasizes hands-on leadership, people development, and accountability, with a focus on optimizing processes and maintaining high standards.

Qualifications

• Bachelor’s degree.
• 5+ years experience in operations or general management.
• Warehouse, call center and / or sales experience a plus.
• Experience supervising personnel.
• Limited overnight travel.

Responsibilities

• Oversee operations of Uline’s Washington branch, including the Warehouse, Customer Service, Sales, HR, IT and Facilities departments.
• Supervise branch departments to consistently ensure impeccable customer service.
• Ensure the 1-million-square foot distribution center grounds always exceed company standards.
• Support recruitment and retention of top-tier talent and assist with employee relations.
• Provide hands‑on senior management and drive accountability through performance feedback.

Skills

Operations management

Team leadership

Customer service influence

Education

Bachelor's degree

Job description

Uline Inc. is seeking an Operations Manager for our Washington branch in Lacey to lead a multi-department team and drive operational excellence.

You will oversee a large distribution center and coordinate across Warehouse, Customer Service, Sales, HR, IT, and Facilities to deliver outstanding service. The role emphasizes hands-on leadership, people development, and accountability, with a focus on optimizing processes and maintaining high standards.