Customer Service Manager - State Farm Agent Team Member

Wayneshoemaker; Prince Frederick (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K matching

Salary plus commission/bonus

Paid time off

Growth potential

Mentoring and development

Clean, safe, friendly team atmosphere

Job summary

Wayne Shoemaker Agency in Maryland is seeking an Administrative Assistant to establish relationships with clients and provide prompt, friendly service. The role supports insurance-related inquiries, policy changes, billing clarification, and ongoing customer care.

You will work in a team-driven environment, learn through mentoring, and have opportunities for professional growth. Candidates should have 3 years of experience, Spanish preferred, and an active Md State insurance license.

Qualifications

• 3 years work experience required.
• Self-motivated with ability to work independently and in a team.
• Able to produce results and multi-task in a fast-paced environment.
• Experience managing client relationships and communicating effectively with customers.
• Bilingual - Spanish preferred; Md State insurance licensing required.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries, eligibility, coverages, policy changes, transfers, claims, and billing.
• Promote successful and long-lasting customer relations
• Assist agency growth through customer acquisition and retention
• Demonstrate strong work ethic and reliable attendance
• Support team-focused environment and help meet agency goals
• Learn quickly and follow directions from Team Leaders

Skills

Teamwork

Customer service

Multi-tasking

Self-motivation

Relationship management

Spanish (preferred)

Job description

Benefits:

• Opportunity for advancement
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Paid time off
• 401(k)

BENEFITS:

• 401K
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement
• Learn and grow in a professional environment with an experienced and successful agency
• Individual mentoring and development
• Clean, safe, friendly, and positive team atmosphere.

RESPONSIBILITIES:

• Administrative Assistant
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations
• Help our Agency grow through customer acquisition and retention
• Demonstrate a strong work ethic and attendance
• Ability to be part of a Team focused environment and support meeting agency goals
• Willingness and ability to learn, and to follow directions of Team Leaders

QUALIFICATIONS:

• Complete two pre-employment assessments about 30 mins each.
• 3 years work experience
• Self-motivated and ability to work independently as well as part of a team
• Able to produce results
• Ability to multi-task
• Experience managing client relationships
• Able to effectively relate to a customer
• Bilingual - Spanish preferred
• Md State insurance licensing required

Why work at the Wayne Shoemaker Agency:

• Over 30 years experience in the insurance and financial services business
• 4.9 Google Review Star Rating
• Community involvement
• Celebrate team member birthday and successes together
• Clean, safe, friendly, and positive team atmosphere
• Individual mentoring and development
• Professional license in your name
• Come see the office at: wayneshoemaker.SFAgentJobs.com