Customer Service Manager - State Farm Agent Team Member

Myplanoagent

Plano (TX)

On-site

USD 55,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Health benefits

Growth potential

Competitive salary

Profit sharing

Training & development

Company parties

Job summary

A local insurance agency in Plano, TX is seeking a Customer Service Manager to enhance customer experiences and promote agency goals. The ideal candidate is detail-oriented, has excellent communication skills, and ideally has experience in customer service and sales. This full-time role offers a competitive salary of $55,000 to $90,000 per year alongside various benefits including commission, paid time off, and health benefits.

Qualifications

Experience in customer service required.
Experience in managing customer service preferred.
Experience in sales preferred.
Able to obtain Property and Casualty and Life and Health Licenses.

Responsibilities

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service.
Educate customers about insurance options.

Skills

Excellent communication skills

Organized and detail-oriented

Customer service experience

Proactive problem-solving

Team management

Windows computer applications

Job description

Customer Service Manager - State Farm Agent Team Member

Full Time in Plano, TX

Bonus based on performance
Opportunity for advancement
Paid time off
Profit sharing

Role Description

As Customer Service Manager - State Farm Agent Team Member with Darin McCullough - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Darin McCullough - State Farm Agent is eager to bring aboard your collaborative presence.

Responsibilities

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Qualifications

Excellent communication skills - written, verbal, and listening. Highly organized and detail-oriented.
Experience in customer service required.
Experience in managing customer service preferred.
Experience in sales preferred.
Proactive in problem-solving.
Able to work in and manage a team environment.
Experience in Windows computer applications.
Able to coordinate and collaborate with others to achieve agency goals.
Able to succeed in a fast-paced environment.
Able to obtain Property and Casualty License.
Able to obtain Life and Health License.