Customer Service Representative - State Farm Agent Team Member

Darin Tsukashima - State Farm Agent; Santa Clarita (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Health insurance

Paid time off

Training & development

Flexible schedule

Opportunity for advancement

Job summary

Darin Tsukashima - State Farm Agent is looking for a Customer Service Representative to enhance customer experiences and support agency growth. Applicants should have strong communication skills and a detail-oriented approach, ideally with previous customer service experience. This role involves assisting customers with their inquiries and managing policy updates.

The agency offers a collaborative work environment with competitive salary, health insurance, and opportunities for career advancement.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my State Farm agency in 2001 and currently lead a dedicated team of seven professionals who take pride in helping our community protect what matters most. Over the years, we’ve built a strong reputation for providing exceptional service and maintaining a positive, growth-oriented work environment. I believe in creating balance — working hard to achieve our goals while also having fun along the way. My team enjoys celebrating wins, supporting each other, and maintaining a relaxed yet productive atmosphere. I offer paid health benefits, vacation time, a Simple IRA, and reimbursement for licensing costs. Work-life balance is a top priority in my office, and I make sure my team feels supported both professionally and personally. I’m looking for team members who are coachable, motivated, and competitive — people who are ready to learn, contribute, and grow within a successful, well-established agency.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Darin Tsukashima - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.