Customer Service Manager - State Farm Agent Team Member

Phillippool; Arkansas; On-site; USD 75,000 - 100,000; Full time

Job summary

A leading insurance agency in Fayetteville, AR is seeking a Customer Service Manager to enhance customer experiences and support team growth. This role requires strong leadership and communication skills, with opportunities for internal advancement. The ideal candidate will manage daily operations, develop service policies, and resolve customer inquiries effectively.

Benefits

401(k) matching

Bonus based on performance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Signing bonus

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.

Responsibilities

• Oversee the customer service team and daily operations.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Communication

Problem Solving

Job description

Full Time in Fayetteville, AR

• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus

ROLE DESCRIPTION

As a Customer Service Manager with Phillip Pool State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Pivot to policies and fill gaps in insurance
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $75,000.00 - $100,000.00 per year

Customer Service Manager - State Farm Agent Team Member

Full Time in Fayetteville, AR

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development

ROLE DESCRIPTION As a Customer Service Manager with Phillip Pool State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Pivot to policies and fill gaps in insurance
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $75,000.00 - $100,000.00 per year Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

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