Customer Service Manager — Lead Team, Growth, Flexible Schedule

Sam Custer; Medina (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Sam Custer State Farm Agent in Medina, OH seeks a Customer Service Manager to lead the customer service team and ensure outstanding client experiences. You will collaborate with agency staff to resolve inquiries and support community needs, while driving service excellence and growth.

The role emphasizes policy implementation, team training, and proactive issue resolution to enhance client satisfaction and agency performance.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and strong organizational skills are required.
• Excellent communication and problem-solving abilities are essential.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Communication

Problem solving

Organizational skills

Job description

Sam Custer State Farm Agent in Medina, OH seeks a Customer Service Manager to lead the customer service team and ensure outstanding client experiences. You will collaborate with agency staff to resolve inquiries and support community needs, while driving service excellence and growth.

The role emphasizes policy implementation, team training, and proactive issue resolution to enhance client satisfaction and agency performance.