Customer Service Manager: On-Time Delivery Leader

Socket.dev; Harvey (IL); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k

Paid Time Off

Paid holidays

Job summary

Atkore is seeking a Customer Service Manager to be based in Harvey, IL. You will manage the entire customer order process, drive on-time delivery, and oversee a small team of customer service representatives in a manufacturing setting. A strong CRM background and leadership experience are required, with proficiency in MS Office and excellent communication skills.

Reporting to the Sr. Manager, Inside Sales, this role focuses on enhancing the customer experience, streamlining processes, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of three years’ customer service leadership experience.
• Experience using CRM software.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Ability to manage multiple projects and meet deadlines.
• Excellent written and verbal communication; strong problem-solving skills.

Responsibilities

• Manage the entire customer order process from receipt to delivery.
• Streamline and improve processes for increased efficiencies and service metrics.
• Standardize and implement work procedures and processes that support company and department standards, procedures and strategic objectives.
• Coordinate department projects to achieve deadlines.
• Lead a team of customer service representatives in a manufacturing Customer Service/Account Management environment.

Skills

CRM experience

Team leadership

Microsoft Office

Communication skills

Problem-solving

Education

Bachelor's degree

Tools

CRM software

Job description

Atkore is seeking a Customer Service Manager to be based in Harvey, IL. You will manage the entire customer order process, drive on-time delivery, and oversee a small team of customer service representatives in a manufacturing setting. A strong CRM background and leadership experience are required, with proficiency in MS Office and excellent communication skills.

Reporting to the Sr. Manager, Inside Sales, this role focuses on enhancing the customer experience, streamlining processes, and