Customer Service Manager: Mentorship & Data Wins (Bozeman)

Egreenservices; Bozeman (MT); On-site; USD 93,000 - 135,000; Full time

Job summary

JLL in Bozeman, MT is seeking a Customer Service Manager who treats objections as clues and owns full project responsibility. You will mentor junior reps, tailor empathy-led outreach, and build a Bozeman reference network to accelerate closes.

You will read intent data, route hot leads first, and lead post-sale check-ins to generate references. The role blends hands-on leadership with flexible hours and a strong, ownership-driven culture in a dynamic market.

Qualifications

• 6+ years in customer service management.
• Experience with MT prospects and objection handling.
• Experience in temporary team environments.

Responsibilities

• Mentor junior reps on outreach cadence and objection handling.
• Find the empathy-led hook that makes Bozeman, MT prospects lean in.
• Build the Bozeman reference network that closes deals for you.
• Decode why MT buyers say yes and double down on it.
• Read intent data and route the Bozeman hot leads first.
• Own the post-sale check-in that turns clients into references.
• Run experiments on sales marketing messaging and keep only what converts.

Skills

Organizational skills

Multi-tasking

Talkdesk

Genesys Cloud

Ownership

Problem-solving

Tools

Talkdesk

Genesys Cloud

Job description

JLL in Bozeman, MT is seeking a Customer Service Manager who treats objections as clues and owns full project responsibility. You will mentor junior reps, tailor empathy-led outreach, and build a Bozeman reference network to accelerate closes.

You will read intent data, route hot leads first, and lead post-sale check-ins to generate references. The role blends hands-on leadership with flexible hours and a strong, ownership-driven culture in a dynamic market.