Customer Service Manager

Egreenservices; Bozeman (MT); In loco; USD 93.000 - 135.000; Tempo pieno

Descrizione del lavoro

JLL in Bozeman, MT is seeking a Customer Service Manager who treats objections as clues and owns full project responsibility. You will mentor junior reps, tailor empathy-led outreach, and build a Bozeman reference network to accelerate closes.

You will read intent data, route hot leads first, and lead post-sale check-ins to generate references. The role blends hands-on leadership with flexible hours and a strong, ownership-driven culture in a dynamic market.

Competenze

• 6+ years in customer service management.
• Experience with MT prospects and objection handling.
• Experience in temporary team environments.

Mansioni

• Mentor junior reps on outreach cadence and objection handling.
• Find the empathy-led hook that makes Bozeman, MT prospects lean in.
• Build the Bozeman reference network that closes deals for you.
• Decode why MT buyers say yes and double down on it.
• Read intent data and route the Bozeman hot leads first.
• Own the post-sale check-in that turns clients into references.
• Run experiments on sales marketing messaging and keep only what converts.

Conoscenze

Organizational skills

Multi-tasking

Talkdesk

Genesys Cloud

Ownership

Problem-solving

Strumenti

Talkdesk

Genesys Cloud

Descrizione del lavoro

We want a Customer Service Manager at JLL who treats every MT objection as a clue, not a wall. Here you'll combine 6 years of know-how with $93,000 - $135,000, full project ownership, and a team that has your back.

Key Responsibilities

• Mentor junior reps on outreach cadence and objection handling
• Find the empathy-led hook that makes Bozeman, MT prospects lean in
• Build the Bozeman reference network that closes deals for you
• Decode why MT buyers say yes and double down on it
• Read intent data and route the Bozeman hot leads first
• Own the post-sale check-in that turns clients into references
• Run experiments on sales marketing messaging and keep only what converts

What You'll Bring

• Sharp organizational skills and an ability to juggle multiple workstreams
• Familiarity with the rhythms of a customer-obsessed temporary team
• The kind of ownership that treats the company's money like your own
• Manager mastery of Talkdesk, validated by people who'd hire you again
• Practical Genesys Cloud skills sharpened in a temporary setting
• Values-led problem-solving that doesn't wait for permission

JLL doesn't sell sales marketing so much as guarantee it, a refreshingly-candid distinction the Bozeman, MT team takes personally. We keep the Bozeman, MT office quiet on Wednesdays so deep Data Entry work actually gets a fighting chance.

Come grow with us: $93,000 - $135,000 to start, a mentor to guide, benefits to lean on, and hours flexible enough for Bozeman living.

This req is fresh on our board and getting attention from the hiring team today.

Whether Genesys Cloud or Work-Life Balance is your strong suit, this Customer Service Manager seat has room for both.