Customer Service Manager - Lean, SAP-Driven Team Leader

Graphic Packaging International Spain SA; Atlanta (GA); On-site; USD 107,000 - 143,000; Full time

Job summary

Graphic Packaging International is seeking a Customer Service Manager for Beverage to lead a focused team of 6–12 associates, serving as the strategic contact for key customers. The role emphasizes compliant processes and alignment with corporate objectives.

You will mentor staff, manage workload, and drive Lean Sigma and cash-flow improvements while upholding policy compliance and ERP system knowledge, especially SAP.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of demonstrated positive team leadership and supervisory experience.
• Demonstrated ability to train and develop others.
• Solid understanding of customer account management.
• Demonstrated understanding of and ability to manage the impact of order fulfilment on cash flow.
• Overall understanding and experience with ERP business applications. A strong knowledge of SAP is highly recommended.

Responsibilities

• Manage direct reports for development projects and ongoing activities.
• Help develop your reports through mentorship, engagement and training.
• Monitor and manage the workload for the local team.
• Manage responsiveness and relationships with all internal and external customers.
• Ensure compliance with all Company policies, procedures and processes.
• Drive the local focus on Lean Sigma in all aspects of daily business processes based on the continuous improvement culture of CCS.
• Achieve all goals associated with cash flow for GPI.
• Goals include accounts receivables and working capital management.
• Other duties as assigned.

Skills

Team leadership

Customer accounts

ERP SAP knowledge

Mentoring & training

Cash flow understanding

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Job description

Graphic Packaging International is seeking a Customer Service Manager for Beverage to lead a focused team of 6–12 associates, serving as the strategic contact for key customers. The role emphasizes compliant processes and alignment with corporate objectives.

You will mentor staff, manage workload, and drive Lean Sigma and cash-flow improvements while upholding policy compliance and ERP system knowledge, especially SAP.