Senior Customer Advocate, Global Accounts & Supply Chain

Graphic Packaging International Spain SA; Pacific (MO); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Competitive Pay

401(k) w/employer matching

Health & Welfare Benefits

Medical, dental, vision, and Rx

Short and Long-Term Disability

Life Insurance

AD&D Insurance

Flexible Spending and HSA

Voluntary benefits

Adoption Assistance

Employee Discount Programs

Employee Assistance Program

Tuition Assistance

Paid Time Off + holidays

Job summary

Graphic Packaging International is seeking a Customer Advocate II to proactively manage major customer accounts using supply chain processes and SAP/PRD systems, balancing customer needs with the Division's objectives and developing strong relationships across sales, planning and manufacturing.

You will coordinate with downstream partners to ensure on-time delivery, accurate invoicing, and continuous improvement in service levels.

Qualifications

• College degree or equivalent work experience in a customer service environment.
• 0-3 years of relevant work experience in a customer service environment.
• Basic knowledge of global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing).
• Proven track record servicing internal and external customers; proficient in Microsoft Excel.
• Strong understanding of ERP systems; SAP knowledge is highly recommended.

Responsibilities

• Act as key driver in communication with downstream partners and customers.
• Manage strategic accounts, provide leadership, and build areas of expertise.
• Assist in root cause analysis and resolve customer issues.
• Coordinate order quantities and shipping methods to maximize efficiency and profitability.
• Ensure on-time delivery and accurate invoicing through process and systems training.
• Maintain relationships with Sales, Planning, Scheduling, and Converting facilities.

Skills

Customer service

Excel

SAP knowledge

ERP systems

MS Office

Education

College degree or equivalent

Tools

SAP

Job description

Graphic Packaging International is seeking a Customer Advocate II to proactively manage major customer accounts using supply chain processes and SAP/PRD systems, balancing customer needs with the Division's objectives and developing strong relationships across sales, planning and manufacturing.

You will coordinate with downstream partners to ensure on-time delivery, accurate invoicing, and continuous improvement in service levels.