Strategic Customer Advocate II - Supply Chain

Graphic Packaging International; Pacific (MO); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Life Insurance

Paid time off

Job summary

Graphic Packaging International is seeking a Customer Advocate II to proactively manage major customer accounts and guide them through supply chain processes, making strategic decisions to balance customer needs with company objectives. You’ll build strong relationships with customers and internal teams while ensuring service excellence.

You will leverage SAP and ERP tools, support order entry and invoicing, and collaborate with Sales, Planning, and Manufacturing to optimize delivery and

Qualifications

• 0-3 years of relevant customer service experience.
• Proficient in Microsoft Excel.
• Experience with ERP systems and SAP preferred.
• Knowledge of global supply chain processes advantageous.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Manage major customer accounts and coordinate with supply chain.
• Communicate with Sales, Planning, and Manufacturing teams.
• Ensure on-time delivery and accurate invoicing.
• Assist in root-cause analysis of customer issues.
• Maintain positive relationships with customers and internal teams.

Skills

Customer service

Excel proficiency

Communication

Problem solving

Education

College degree or equivalent

Tools

SAP

ERP software

Job description

Graphic Packaging International is seeking a Customer Advocate II to proactively manage major customer accounts and guide them through supply chain processes, making strategic decisions to balance customer needs with company objectives. You’ll build strong relationships with customers and internal teams while ensuring service excellence.

You will leverage SAP and ERP tools, support order entry and invoicing, and collaborate with Sales, Planning, and Manufacturing to optimize delivery and