Customer Service Manager

Graphic Packaging International Spain SA; Atlanta (GA); On-site; USD 107,000 - 143,000; Full time

Job summary

Graphic Packaging International is seeking a Customer Service Manager for Beverage to lead a focused team of 6–12 associates, serving as the strategic contact for key customers. The role emphasizes compliant processes and alignment with corporate objectives.

You will mentor staff, manage workload, and drive Lean Sigma and cash-flow improvements while upholding policy compliance and ERP system knowledge, especially SAP.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of demonstrated positive team leadership and supervisory experience.
• Demonstrated ability to train and develop others.
• Solid understanding of customer account management.
• Demonstrated understanding of and ability to manage the impact of order fulfilment on cash flow.
• Overall understanding and experience with ERP business applications. A strong knowledge of SAP is highly recommended.

Responsibilities

• Manage direct reports for development projects and ongoing activities.
• Help develop your reports through mentorship, engagement and training.
• Monitor and manage the workload for the local team.
• Manage responsiveness and relationships with all internal and external customers.
• Ensure compliance with all Company policies, procedures and processes.
• Drive the local focus on Lean Sigma in all aspects of daily business processes based on the continuous improvement culture of CCS.
• Achieve all goals associated with cash flow for GPI.
• Goals include accounts receivables and working capital management.
• Other duties as assigned.

Skills

Team leadership

Customer accounts

ERP SAP knowledge

Mentoring & training

Cash flow understanding

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Job description

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

A World of Difference. Made Possible.

JOB SUMMARY:

The Customer Service Manager is responsible for managing processes associated with a focused team of customer service representatives for Beverage. This team will consist of between 6 and 12 associates assigned to a specific customer base and who will act as a strategic contact for those customers. The Manager will ensure their team is compliant with standard work practices consistent with the defined organizational norm. They will continuously align the standard operating procedures with the overall organization as they lead their teams to exceed customer expectations and align with GPI business, financial and operational objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage direct reports for development projects and ongoing activities.
• Help develop your reports through mentorship, engagement and training.
• Monitor and manage the workload for the local team.
• Manage responsiveness and relationships with all internal and external customers.
• Ensure compliance with all Company policies, procedures and processes.
• Drive the local focus on Lean Sigma in all aspects of daily business processes based on the continuous improvement culture of CCS.
• Achieve all goals associated with cash flow for GPI.
• Goals include accounts receivables and working capital management.
• Other duties as assigned.

POSITION REQUIREMENTS:

• Bachelor’s degree or equivalent experience.
• 2+ years of demonstrated positive team leadership and supervisory experience.
• Demonstrated ability to train and develop others.
• Solid understanding of customer account management.
• Demonstrated understanding of and ability to manage the impact of order fulfilment on cash flow.
• Overall understanding and experience with ERP business applications. A strong knowledge of SAP is highly recommended.

EDUCATION & EXPERIENCE:

BA degree or related work experience required in lieu of degree.

Disclaimer

The candidate must be able to perform the essential functions of the position satisfactorily, with or without a reasonable accommodation. Graphic Packaging retains the right to change or assign other duties to this position.

Career Level

Novice, inexperienced

Competencies

• Business Acumen
• Curiosity
• Interpersonal Skills
• Influence Skills
• Self-Starter
• Negotiation Skills
• Organization Skills
• Results Oriented

Pay Range

$106,900.00 - $142,600.00

Pay Range: $106,900.00-$142,600.00

Graphic Packaging is an equal opportunity employer and abides by all applicable federal, state provincial and local laws with respect to the recruitment and hiring process. We are committed to an inclusive, barrier-free recruitment and hiring process free from discrimination or harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Should you require an accommodation for a disability, please contact your Human Resources representative or email [e-mail].