Customer Advocate II, Strategic Accounts

Graphic Packaging International, LLC; Pacific (MO); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Competitive Pay

401(k) w/employer matching

Health & Welfare Benefits

Medical, dental, vision, and Rx

Short and Long-Term Disability

Life Insurance

AD&D Insurance

Flexible Spending and HSA

Tuition Assistance Program

Paid Time Off + holidays

Job summary

Graphic Packaging International, LLC is seeking a Customer Advocate II in Pacific, Missouri to proactively manage major customer accounts using supply chain processes, tools, and strategic decision-making. You will balance customer needs with division objectives and build strong relationships across sales, planning, and manufacturing.

The role requires ERP familiarity (SAP/PRD), Excel proficiency, and 0–3 years in customer service.

Qualifications

• College degree or equivalent work experience in a customer service environment.
• 0-3 years of relevant work experience in a customer service environment is required.
• Microsoft Office, proficiency in Excel is required.
• Overall understanding and experience with ERP business applications. A strong knowledge of SAP is highly recommended.

Responsibilities

• Perform as key driver in communication process: initiating communication and integration with downstream partners.
• Effectively handles strategic accounts; exhibits leadership and develops areas of expertise.
• Assists in root cause problem solving surrounding customer issues and concerns.
• Manages order quantities to maximize shipping capabilities; determines the most cost-efficient shipping method; anticipates customer needs and proactively plans and manages customer accounts for order receipt; has a clear and solid understanding of processes and downstream impact on Company’s profitability.
• Participates in training, skill building and knowledge transfer on process and systems to ensure on time delivery and accurate invoicing.
• Demonstrates competency in SAP and PRD systems and functionality required for order entry, management, tracking and problem resolution of customer orders.

Skills

Customer service

Communication

Team collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

PRD systems

Excel

Job description

Graphic Packaging International, LLC is seeking a Customer Advocate II in Pacific, Missouri to proactively manage major customer accounts using supply chain processes, tools, and strategic decision-making. You will balance customer needs with division objectives and build strong relationships across sales, planning, and manufacturing.

The role requires ERP familiarity (SAP/PRD), Excel proficiency, and 0–3 years in customer service.