Retail Assistant Manager: Lead Team & Elevate Service

The Crawford Group Nevada; Henderson (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

A retail management company in Henderson, Nevada, is seeking a Customer Service Manager to provide outstanding service and lead a team. You will be responsible for training staff, maximizing sales and profitability, and maintaining store standards. Ideal candidates should have at least 2 years of experience in customer service, proficiency in Microsoft Office, and strong communication skills. A Bachelor's degree is preferred, with exceptional operational skills valued. This requires some physical ability for store maintenance and compliance with safety standards.

Qualifications

• At least 2 years’ experience in a similar customer service environment.
• Strong operational skills and ability to lead a team.
• Exceptional customer service skills.

Responsibilities

• Ensure outstanding Customer Service by maintaining standards.
• Evaluate and implement plans to maximize sales and profitability.
• Train and lead team leads and sales associates.

Skills

Customer service

Communication skills

Relationship building

Operational skills

Team leadership

Education

High school diploma or equivalent

Bachelor’s degree in Business Administration

Tools

Microsoft Office Suite

Job description

A retail management company in Henderson, Nevada, is seeking a Customer Service Manager to provide outstanding service and lead a team. You will be responsible for training staff, maximizing sales and profitability, and maintaining store standards. Ideal candidates should have at least 2 years of experience in customer service, proficiency in Microsoft Office, and strong communication skills. A Bachelor's degree is preferred, with exceptional operational skills valued. This requires some physical ability for store maintenance and compliance with safety standards.