Customer Service Manager: Lead Team & Elevate Logistics

FreezPak Logistics; Philadelphia (Philadelphia County); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) + Company Match

Paid Time Off (PTO)

Life Insurance

Career Growth

Job summary

FreezPak Logistics in Philadelphia, PA, is seeking a Customer Service Manager to lead our expanding team and ensure exceptional service levels across orders, inventory, and client interactions.

You will collaborate with warehouse and sales teams, implement policies, mentor staff, and drive efficiency through data-driven improvements. This role reports to the General Manager and requires a bachelor's degree and at least five years in customer service.

Qualifications

• Minimum 5 years in customer service, with at least 2 years in a managerial role.
• Bachelor’s degree in Business Administration, Logistics, or related field.
• Strong leadership and communication skills.
• Experience with CRM software and inventory systems.

Responsibilities

• Oversee daily customer service operations and policies.
• Lead and develop the customer service team.
• Monitor performance metrics and reporting.
• Coordinate with warehouses and logistics for order accuracy.
• Manage inventory tallies and audits.
• Improve processes for efficiency.

Skills

Customer service

Logistics knowledge

Inventory management

Leadership

Communication

Education

Bachelor’s degree

Tools

CRM software

MS Office

Job description

FreezPak Logistics in Philadelphia, PA, is seeking a Customer Service Manager to lead our expanding team and ensure exceptional service levels across orders, inventory, and client interactions.

You will collaborate with warehouse and sales teams, implement policies, mentor staff, and drive efficiency through data-driven improvements. This role reports to the General Manager and requires a bachelor's degree and at least five years in customer service.