Customer Service Manager: Lead Team & Elevate Experience

Anthony Kondos; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Vision insurance

Job summary

An insurance agency in Portland, Oregon, is seeking a Customer Service Manager to oversee team operations and enhance customer experiences. The ideal candidate will have over 5 years of customer service experience, including 2 years in a managerial position. Responsibilities include developing service policies, managing complaints, and mentoring team members. This role offers opportunities for growth in a supportive environment.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Organizational skills

Communication

Problem-solving

Job description

An insurance agency in Portland, Oregon, is seeking a Customer Service Manager to oversee team operations and enhance customer experiences. The ideal candidate will have over 5 years of customer service experience, including 2 years in a managerial position. Responsibilities include developing service policies, managing complaints, and mentoring team members. This role offers opportunities for growth in a supportive environment.