Customer Service Manager - Lead Insurance Team & Growth

Zimziminsurance; California (MO); On-site; USD 46,000 - 76,000; Full time

Job summary

An established insurance agency is seeking a Customer Service Manager to lead their team and enhance client experiences. This role involves overseeing daily operations, developing customer service policies, and mentoring staff to ensure exceptional service. The ideal candidate will possess strong leadership and communication skills, with a passion for helping others. This dynamic position offers opportunities for growth within the agency for those who are driven and sales-minded. If you are ready to make a significant impact in a supportive environment, this is the perfect opportunity for you.

Qualifications

• Experience in customer service, preferably in a managerial role.
• Strong leadership and excellent communication skills.

Responsibilities

• Oversee the customer service team and daily operations.
• Handle escalated customer complaints and train representatives.

Skills

Customer Service Skills

Leadership

Organizational Skills

Communication

Problem-Solving

Education

Experience in Customer Service

Managerial Experience

Job description

An established insurance agency is seeking a Customer Service Manager to lead their team and enhance client experiences. This role involves overseeing daily operations, developing customer service policies, and mentoring staff to ensure exceptional service. The ideal candidate will possess strong leadership and communication skills, with a passion for helping others. This dynamic position offers opportunities for growth within the agency for those who are driven and sales-minded. If you are ready to make a significant impact in a supportive environment, this is the perfect opportunity for you.