Director, Customer Service & Experience — Remote

Chipmcphee; Portland (OR); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Competitive salary

Flexible schedule

Training & development

Job summary

A local insurance agency in Portland is seeking a Director of Customer Service to lead customer experience initiatives. This full-time role involves managing daily service operations, training team members, and improving quality assurance processes. Candidates should have supervisory experience and strong communication skills. The position offers competitive compensation and the opportunity to make a positive impact in the community.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership or supervisory experience

Strong communication skills

Time management skills

Ability to motivate team

Job description

A local insurance agency in Portland is seeking a Director of Customer Service to lead customer experience initiatives. This full-time role involves managing daily service operations, training team members, and improving quality assurance processes. Candidates should have supervisory experience and strong communication skills. The position offers competitive compensation and the opportunity to make a positive impact in the community.