Customer Service Manager — Lead Team, Bonus & PTO

Carinne Leisey-Gulati - State Farm Agent; Medford Township (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

Carinne Leisey-Gulati - State Farm Agent in Medford Township, New Jersey, is seeking a Customer Service Manager to lead the customer service team. You will foster exceptional customer experiences and implement effective policies to support the agency's growth.

The ideal candidate has over 5 years in customer service, including managerial experience, and possesses strong leadership and communication skills. Join us to enhance customer satisfaction and promote internal growth opportunities.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Demonstrated leadership and organizational skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership skills

Organizational skills

Communication skills

Problem-solving abilities

Job description

Carinne Leisey-Gulati - State Farm Agent in Medford Township, New Jersey, is seeking a Customer Service Manager to lead the customer service team. You will foster exceptional customer experiences and implement effective policies to support the agency's growth.

The ideal candidate has over 5 years in customer service, including managerial experience, and possesses strong leadership and communication skills. Join us to enhance customer satisfaction and promote internal growth opportunities.