Customer Service Manager — Growth & Performance Bonus

State Farm; Edinboro (Erie County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Job summary

State Farm Agent Team Member role in Edinboro, PA seeks a Customer Service Manager to oversee the service team, refine policies, and handle escalations. You will mentor staff, coordinate with agency colleagues, and contribute to community-focused growth while delivering exceptional client experiences.

The position emphasizes a customer-first mindset with opportunities for advancement in a supportive, delegation-friendly environment.

Qualifications

• 5+ years in customer service with 2+ years in a managerial role
• Strong leadership and organizational skills
• Excellent communication and problem solving abilities

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership

Customer service

Training

Communication

Job description

State Farm Agent Team Member role in Edinboro, PA seeks a Customer Service Manager to oversee the service team, refine policies, and handle escalations. You will mentor staff, coordinate with agency colleagues, and contribute to community-focused growth while delivering exceptional client experiences.

The position emphasizes a customer-first mindset with opportunities for advancement in a supportive, delegation-friendly environment.