Customer Service Manager — Lead & Grow Insurance Team

Donengaagency; New York (NY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Company parties

Competitive salary

Training & development

Job summary

Don Enga - State Farm Agent is seeking a Customer Service Manager to lead the front-end team in a Queens Village, NY office. The role focuses on delivering exceptional customer experiences, resolving inquiries, and coordinating with agency staff to support community members.

Internal growth opportunities are anticipated for motivated, sales-minded candidates. The position is full-time with a competitive salary and benefits, including paid time off, parental leave, and advancement opportunities.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service leadership

People management

Communication and problem-solving

Job description

Don Enga - State Farm Agent is seeking a Customer Service Manager to lead the front-end team in a Queens Village, NY office. The role focuses on delivering exceptional customer experiences, resolving inquiries, and coordinating with agency staff to support community members.

Internal growth opportunities are anticipated for motivated, sales-minded candidates. The position is full-time with a competitive salary and benefits, including paid time off, parental leave, and advancement opportunities.